1. Information We Collect
In the course of using our Services, you may provide us with information that can be used to identify or contact you (“Personal Information”). Exactly what kinds of information we collect depends on the type of Services that you use. When you use our website, for example, our servers collect information such as your IP address, browser type, access times, and Internet Service Provider. If you purchase our Services, we collect and store your billing and credit card information. When you use our Services in preparing legal documents (e.g., a will), we collect and store the information you provide in the process of generating those documents. For quality assurance, we may collect and store Personal Information relating to your interactions with our customer-support team, including chat transcripts, emails, and/or recordings of phone calls. We also collect and store your name, email address, and information relating to your legal matter when you use our Services to consult with a LawBridge attorney.
2. How We Use Information We Collect
LawBridge uses your Personal Information for the following purposes: (1) to administer and improve our Services, including our website and platform; (2) to deliver the Services you request; (3) to provide you with a personalized experience; (4) to provide you with useful updates and/or announcements; (5) to gather useful insights into our customers’ behavior and preferences; (6) to provide customer support and help resolve issues; and (7) to verify that users of our Services meet the criteria necessary to service their requests.
LawBridge reserves the right to share data with trusted third-party vendors and/or processors to help us analyze data, send you email, complete transactions, provide customer support, and complete other kinds of fulfillment or customer-management functions.
3. Communications with Attorneys
To administer our Service benefits and for quality-assurance purposes, LawBridge will have access to certain Service-related communications between our members and attorneys. If you request a Service-related consultation with an attorney, we collect and store your name, email address, and information about your legal matter or question. That information includes (1) jurisdictional information and (2) the general nature of the legal matter or question. We collect this information to connect you with an attorney who can help you and to administer our Services. LawBridge does not render legal advice and is not a law firm; LawBridge does not interfere with, or otherwise control, the content of any legal advice you may receive during a consultation with an attorney. Whether the content of your communications is subject to attorney-client privilege is a specific fact-and-jurisdiction analysis and is a question for an attorney. For additional information, refer to the Interactions with Attorneys on LawBridge section in our Terms of Service and consult with an attorney.
5. Contact Information
For more information, please review our Terms of Service.
LAST UPDATED 05/14/2021